Anya apps

AnyaClean Help

Understand your Mac.
Clean carefully.

Short answers for the most common installation, scanning, permission, and cleanup questions.

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01 / Getting started

Compatibility and installation

Which Macs does AnyaClean support?

Apple silicon Macs running macOS 13 Ventura or later. Intel Macs are not supported.

How do I install AnyaClean?

Open AnyaClean on the Mac App Store, choose Get or the displayed purchase button, and let the App Store finish the installation. Updates are delivered through the App Store.

Why does macOS ask whether I want to open AnyaClean?

This is the normal first-launch security prompt for an app downloaded from the internet. Official builds are signed with a Developer ID certificate and notarized by Apple.

Does AnyaClean support external or network drives?

Smart Scan, Duplicates, and File Search can use approved external drives. Finder-visible network volumes depend on availability, permissions, and macOS folder access.

02 / Privacy & access

Your data stays local

Does AnyaClean upload file names or contents?

No. Scanning and analysis happen locally. There is no cloud scanning service, advertising SDK, analytics upload, or AnyaClean account.

Why does AnyaClean ask for folder access?

The macOS App Sandbox blocks arbitrary file access. AnyaClean can inspect only locations you approve and stores a secure local bookmark to remember the choice.

What does Reset All Access & Data remove?

Saved folder access, scan results, cleanup history, exclusions, rules, schedules, and preferences from that Mac. It does not delete personal files. macOS privacy entries must be removed separately in System Settings.

03 / Scanning

Reading storage results

What is the difference between Smart Scan and File Search?

Smart Scan provides a broad storage overview. File Search is precise: select a folder or drive, category or extension, and sorting options. Their locations and results remain independent.

Why is the scanned size smaller than macOS used space?

macOS used space can include protected data, other users, snapshots, virtual memory, purgeable space, and locations AnyaClean cannot read. AnyaClean reports actual scan coverage.

What are Blocked Locations?

Locations macOS did not allow AnyaClean to read. They remain visible as a count so the report does not imply complete access.

Why can a large scan take time?

Large Macs and photo drives may contain millions of items. AnyaClean measures real files, builds a local index, and performs extra verification for features such as duplicates. A scan can be cancelled without replacing the last completed report.

04 / Cleanup safety

Review before removing

Does a scan delete anything?

No. Smart Scan, File Search, cache scanning, duplicate scanning, application scanning, and rule previews are read-only.

What is the safest way to remove files?

Use Move to Trash, review small groups, confirm your Mac and apps still work, and empty the Trash only when confident. Keep an up-to-date backup.

Can AnyaClean permanently delete files?

Only through an advanced option that is disabled by default. Enabling it and every irreversible action require explicit confirmation. Permanently deleted files bypass the Trash.

What does Always Keep do?

It excludes a file or folder from future cleanup suggestions. A folder exclusion also protects its descendants.

05 / Feature questions

Duplicates, caches, apps, and rules

How are exact duplicates confirmed?

Candidates are grouped by size, partial fingerprints are compared, and complete contents are verified with SHA-256. Hard links are not counted as redundant copies.

Are caches always safe to remove?

No. Caches can contain active state, sessions, downloads, or expensive build products. Quit the related app, read the explanation, remove only a small group, and prefer the Trash.

Does Complete Uninstall remove every related file?

No. AnyaClean favors safety. Exact bundle-identifier matches may be recommended, while shared Group Containers, documents, and uncertain data are not automatically selected.

Can rules delete files automatically?

New rules default to Recommend Only. Automatic Trash or permanent deletion needs a separate opt-in, previews, limits, and safety confirmations.

06 / Troubleshooting

When something is not working

Why does a removed file still appear?

If it was removed outside AnyaClean, run the relevant scan again so the saved report reflects the current disk.

Why are notifications missing?

Review Notifications in macOS System Settings, confirm background scans are enabled, and make sure at least one rule is enabled.

Why did a background scan say “Operation not permitted”?

Confirm AnyaClean is installed in Applications, then review Login Items, saved folder access, and macOS privacy permissions.

What should I include in a support request?

Your Mac model, macOS version, AnyaClean version and build, the feature used, exact error message, and whether the target was internal, external, or network storage. Hide sensitive file names.

Didn’t find the answer?

Send the details to help@anyaclean.com.

Contact AnyaClean support